Love Live! School Idol Festival

Data recovery / SIF ID linkage cancellation request

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Data recovery / SIF ID linkage cancellation request page URL will be sent to the specified email address

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*We will send a response to this email address
*If your email address is entered incorrectly, you will not receive the guide email for the application page URL
*Please change your settings to receive emails from "@recovery.klabgames.com" and "@klab.com"

If you are having trouble with transferring data or SIF ID linkage cancellation, please follow the steps in the FAQ below to resolve the problem.

*If you experience any problems with the procedure, follow the category "About data transfer and linkage" in the FAQ section.

If you cannot resolve the problem, perform data recovery or SIF ID linkage cancellation from this page.
Based on the contents of the request, further investigation will be carried out to confirm play data.

Verification of identity will only be carried out if you agree with the following [Cautions].
We cannot respond until you agree. Thank you for your cooperation.

[Cautions]

  • Play data recovery or SIF ID linkage cancellation can only be carried out after verification of identity.
    If you do not meet the verification criteria, we can refuse to respond.
    Verification criteria cannot be revealed.
  • Identity verification will only be carried out for the person inquiring.
    For problems related to play data, questions asked on behalf of someone will not be answered.
    If a false declaration or misuse of another individual's information is revealed, appropriate action will be carried out.
  • Responses will be sent to the email address from which the initial inquiry was received.
    Please do not send inquiries from multiple email addresses as identity verification may not be possible.
  • It may take up to 1 week for 1 response in the identity verification process.
    We will not respond to any inquiries regarding response time.
  • We cannot compensate for not responding in time for events and campaigns.
    You will not be able to receive any login bonuses or expired gifts in the period you were unable to log in during support.
  • This page is for play data recovery or SIF ID data linkage cancellation only; other inquiries cannot be answered.
    For other inquiries, please select the appropriate link.
  • Support is not provided for languages other than English.
  • Phone support is not provided.
Your personal information will be strictly managed according to our privacy policy and will only be used for related purposes.