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Data recovery request

If you are having trouble with transferring data, please follow the steps in the FAQ below to resolve the problem.

*If you experience any problems with the procedure, please refer to the "Data Transfer and Data Syncing" FAQ question list in the FAQ section.

If you are unable to solve the issue yourself, please apply for data recovery from this page.
Based on the contents of the request, further investigation will be carried out to confirm play data.

Please note that we will only proceed with the identity verification investigation if you agree to the following terms.
We cannot respond until you agree. Thank you for your cooperation.

Things You Need

Please prepare the newly created Game Data.

Notes

  • If the identity verification criteria are not met, we are unable to provide support.
  • The new game data prepared by you will be overwritten by the game data you wish to recover.
  • Please do not uninstall the new game data until the recovery process is completed.
  • Please note that after the recovery process is completed, you will no longer be able to play using the new game data.
  • We do not accept inquiries made on behalf of someone else. Please ensure that the person who owns the affected game data contacts us directly.
  • If a false declaration or misuse of another individual's information is revealed, appropriate action will be carried out.
  • Please do not send inquiries from multiple email addresses as identity verification may not be possible.
  • The identity verification investigation may take approximately one week before we can respond.
  • We cannot compensate for not responding in time for events and campaigns.
  • You will not be able to receive any login bonuses or expired gifts in the period you were unable to log in during support.
  • Support is not provided for languages other than English.

Please confirm what you have entered.
*We will send a response to this email address
*If your email address is entered incorrectly, you will not receive the guide email for the application page URL
*Inquiries are handled by KLab Inc.
*If you have domain filtering enabled, please change your settings so that you can receive emails from "@recovery.klabgames.com"and "@klab.com".
The information provided by you will be strictly managed in accordance with our Privacy Notice and used solely for the purpose of handling your inquiry.